Items purchased from Building Your Model Railroad will be shipped within 24 hours via United Postal Service or United States Postal Service. Standard shipping rates apply and vary according to weight of the package and distance. U.S. orders usually arrive within about 2- 3 days with express shipping, and 3-6 days with ground shipping. Orders outside the United States usually take 10-20 days. Shipping charges will be shown after the delivery address is entered.
International orders are welcome. Please check with local laws and customs regarding the importation of the products you want to order.
Standard Return Policy
You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling costs. If a product arrives damaged, or we made an error, and it cannot be remedied with replacements, we will pay to return the item to us and send a replacement to you. If you decide you do not want a replacement, the item can be returned for money back. Please keep in mind, if you decide to return our product for your money back, you are required to pay for all shipping costs.
All returned products must be in original condition and packaging or additional charges may be applied. If you have any questions about whether a product can be returned, please email us at BYMRR@building-your-model-railroad.com
Our goal is to make buying easy, safe and efficient with a 100% satisfaction guarantee.
To Return a Product
You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling.
Please complete the following:
Please email service at firstname.lastname@example.org and include your original order number, what product(s) you are returning, and your name.
Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using your preferred shipping method to our address.
Save your return tracking number, and if possible, e-mail it to us so we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
Please note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift-wrap charges. We will issue a full refund for the original purchase.
NAME AND ADDRESS FOR SHIPPING RETURN / EMAIL ADDRESS / FAX
Building Your Model Railroad
2632 E. Kings Road
Virginia Beach, VA 23452
FAX: 757- 486-2208